Refund policy

Returns Policy

We aim to ensure that you are completely satisfied with your purchase. If you are not, we’re here to help.

Eligibility for Returns

  • Items must be returned within 30 days from the date of delivery.
  • Products must be in their original condition, unused, and in the original packaging with all tags and labels attached.
  • Certain items, such as our customized kit bags, are non-returnable unless faulty or damaged.

How to Initiate a Return

  1. Contact our Customer Service Team at sales@imobi.uk to request a return
  2. Include your order number and a brief explanation for the return in your request.
  3. Once approved, you will receive instructions on where to send the returned item(s).

Shipping Costs for Returns

  • For Faulty or Incorrect Items: If your return is due to an error on our part (e.g., defective or wrong item sent), we will cover the return shipping costs.
  • For Change of Mind Returns: The customer is responsible for return shipping costs.

Refund Process

  • Once we receive your returned item(s), we will inspect them and notify you of the status of your refund.
  • If approved, a refund will be issued to your original payment method within 7-10 business days.
  • Shipping fees are non-refundable except in cases of defective or incorrect items.

Exchanges

We do not currently offer direct exchanges. If you need a different product, please return the original item and place a new order.

Non-Returnable Items

  • Gift cards

Contact Us

For any questions or concerns about your order, shipping, or returns, please contact us at:

  • Email: sales@imobi.uk
  • Phone: +44 7818 130845
  • Customer Support Hours: Monday to Friday, 8am-5pm